Primyhome is an online platform dedicated to providing stylish and functional home decor, furniture, and lifestyle products to enhance every living space.
Primy Home Questions & Answers
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website's 'Track Order' page or directly on the shipping carrier's website to monitor its progress.
What is your return policy?
We offer a 30-day return policy for most items. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange, provided the item is in its original condition and packaging. Please see our full return policy for details and exclusions.
Do you offer international shipping?
Currently, Primyhome primarily ships within the United States and Canada. We are working on expanding our shipping options to include more international destinations in the near future. Please check our shipping information page for updates.
How do I care for my furniture/decor items?
Each product comes with specific care instructions listed on its product page or included in the packaging. Generally, we recommend regular dusting and using appropriate cleaning solutions for the material (e.g., wood polish for wood, fabric cleaner for upholstery) to maintain the longevity and appearance of your items.
Can I cancel or modify my order after it's placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify an order, please contact our customer service team as soon as possible. While we cannot guarantee changes once an order is processed, we will do our best to accommodate your request.
